12 Best AI Customer Service Tools of 2024
Companies in today’s technologically and globally competitive environment need excellent customer service, which is critical for success. As technology is advancing at a very fast pace, especially AI businesses are using AI tools to improve their communication with customers. Here we will discuss the most effective customer service tools that use AI and thus are essential for the companies of the present day.
Why Choose AI Customer Service Tools?
AI customer service tools have the following benefits: they can revolutionise the experience of the customers. They allow for fast response, their work is possible twenty-four hours a day, and they can analyse customer data to enhance the level of service constantly. Irrespective of the nature of your business, whether you have a start-up or are a large company, incorporating the use of AI tools in supporting the clientele can make your work easier and the customer satisfaction level higher.
Top AI Tools for Customer Support
1. Zendesk
Zendesk is a well-known company that deals with customer support software and it has AI features embedded within its system. The Answer Bot gives businesses the ability to answer clients’ inquiries instantly; the tool analyses the entered text using NLP. This puts Zendesk among the top web-based customer care solutions that one can get.
Features:
- AI-Powered Answer Bot
- Self-Service Knowledge Base
- Mobile Support Apps
- Feedback Surveys
- Multi-Channel Integration
Pricing:
- Team: $19 per agent/month
- Professional: $55 per agent/month
- Enterprise: $115 per agent/month
Free Trial: 14 days
2. Freshdesk
The only artificial intelligence that the Freshdesk has integrated into its system is the Freddy AI, which assists in the handling of customer questions and the resolution of tickets. Previous conversation evaluation and the recommendation of correct and proper solutions, help teleport agents to handle more complicated questions. Thus, Freshdesk is among the best AI customer service tools as we have seen.
Features:
- Team Collaboration Tools
- Integration Capabilities
- Automated Ticketing
- Live Chat
- Automation Rules
Pricing:
- Growth: ₹999 per agent/month
- Pro: ₹3,599 per agent/month
- Enterprise: ₹5,699 per agent/month
Free Trial: Free forever up to 2 agents
3. Intercom
Intercom is another splendid AI tool service that helps businesses communicate customer relations through instant messaging. They can welcome clients, respond to common questions, and even rank the leads improving customer service. For this reason, it makes Intercom one of the perfect customer service solutions for businesses interested in being flexible with their approach.
Features:
- User Segmentation
- Lead Scoring
- In-App Messaging
- Live Chat
- Help Desk Software
Pricing:
- Essential: $29 per seat/month
- Advanced: $85 per seat/month
- Expert: $132 per seat/month
Free Trial: 14 days
4. Drift
Originally, Drift focused on conversational marketing and sales, however, its chat functionalities powered by AI are perfect for customer service as well. The AI can also respond to the visitors’ queries instantly, assuming the role of a virtual front-desk receptionist, and passing the query to the right department. If efficiency is the key in communication then there is no better AI customer service tool than Drift for any company.
Features:
- Meeting Scheduling
- Integration Capabilities
- Customizable Chat Widget
- Mobile Support
- Live Chat
Packages:
- Essential
- Advanced
- Premier
Free Trial: Not available
5. LivePerson
LivePerson provides an end-to-end AI solution for various forms of business communication with their customers, including text and social media. It is capable of having an actual, casual conversation with customers which makes it critical to use the conversational AI tool service in customer support for companies.
Features:
- Conversational AI
- Real-Time Analytics
- Integration Capabilities
- Feedback and Surveys
- Live Chat
Packages:
- Bronze
- Silver
- Gold